Terms of use.

Fluxxo is operated by Dtudo S.U., a single-member company with tax number (NIF) 296369594 and its registered seat in Praia, Cabo Verde ("Fluxxo", "we", "us").

These terms govern the use of the Fluxxo app (iOS and Android), the Fluxxo+ app (for organisers, teams, vendors and Boita hosts) and the fluxxo.cv website, including the organiser panel (together, the "Platform").

The Privacy Policy, the Refund Policy, the Cookie Policy and the specific conditions you accept with each purchase (the conditions of the event, of the ticket type, of a pay-in-parts plan or of a Boita booking's cancellation policy) form part of the same contract. For that purchase, the specific conditions prevail over these terms, unless they go against the law.

Anyone who uses the Platform to sell, organise or provide services also accepts the Conditions for organisers.

By creating an account, making a purchase or using the Platform, you confirm that you have read and accept these terms. If you do not agree, do not use the Platform.

• Provider: whoever sells or provides what you buy on the Platform: the event organiser (promoter, venue, artist or co-organiser), the Boita host, or the vendor of a store at an event.
• Ticket: the right to enter an event, issued by the organiser and kept in your account.
• Fluxxo Balance ("Balance"): prepaid credit, in escudos, linked to your account, for use within the Fluxxo network.
• Fluxxo Band: your personal NFC wristband, linked to your account, which pays straight from your Balance.
• Event wristband: the wristband (or "freepass") handed out for a single event, with its own balance that is valid only at that event.
• Content: everything you publish or send on the Platform: profile, photos, videos, stories, messages, voice notes, reviews, meetups and tips.

Fluxxo provides the technology to discover, buy, book, get in, pay and talk. Unless expressly stated otherwise, we do not organise the events, run the venues, sell the drinks or food, or provide the experiences listed on the Platform.

The contract for the event, experience or product is between you and the Provider. For payments, we act as an intermediary and as the Provider's collection agent: when you pay Fluxxo, your obligation to pay the Provider is fulfilled.

The Provider is solely responsible for delivering what they offer and for its quality and safety, for licences and permits, for the information they publish (dates, times, venue, line-up, prices, minimum age and house rules), for the conduct of their team and for complying with the law, including refunds when they cancel or change an event.

Information about events, places and experiences is supplied by Providers. We do not check all of it and do not guarantee that it is complete or correct. Line-ups, artists and times can change at the organiser's decision.

We may, without being obliged to, review, moderate, suspend or remove events, listings and Content.

You may only create an account if you are 18 or over. By creating an account, you confirm that you are. Accounts belonging to minors are closed when we find them. If you are the legal guardian of a minor who opened an account, write to suporte@fluxxo.cv.

You can sign in with email and password, with Google or with Apple. To buy, you must confirm your email.

You agree to give true and up-to-date details, especially your name and date of birth. Your date of birth is used for events with a minimum age: giving a false date breaches these terms, and the organiser may refuse you entry without a refund.

Your account is personal and cannot be transferred: one person, one account. You are responsible for everything done with your account, for the security of your phone and your credentials, and you must tell us as soon as you suspect misuse.

Your username must not imitate another person or brand, mislead or offend. We may change or reclaim it if it breaks these rules. The verified badge is given by us, at our discretion, and does not mean we endorse whoever has it.

The same account gives access to Fluxxo, Fluxxo+ and the website.

Buying

Prices are in Cabo Verde escudos (CVE). Where a price is shown in euros, it is converted at the rate shown. The price you see before paying is the final price: we currently charge buyers no service fee, except fees shown before you confirm (for example, changing ticket type).

The purchase is complete when the payment is confirmed. The ticket appears in your account and, where applicable, you receive a receipt by email. Check the date, venue, minimum age and conditions before buying.

There may be limits per person. We may cancel purchases that break those limits, result from fraud or were made with someone else's payment method without permission.

Getting in

The ticket gives you the right to enter on the terms set by the organiser (house rules, minimum age, security search, capacity). The organiser may refuse entry to, or remove from the event, anyone who puts safety, the law or the event's rules at risk, without a refund where the cause is yours.

Your account's QR code changes every 30 seconds and is signed, so a screenshot will not get anyone in. Each ticket also has a 12-character backup code, shown in the app and on the PDF. Keep it to yourself: whoever has it can enter in your place, and the first scan counts. We are not responsible for tickets used by someone else because you shared the code, the PDF or your phone.

When they scan your ticket, door staff see your name, your username, the ticket type and your profile photo, to confirm it is you. If your photo doesn't make you recognisable, they may ask for ID.

At events for over-18s, the check made at purchase relies on the date of birth you gave and does not replace ID: bring a document.

Groups, tables and extras

With a group ticket, the buyer is responsible for sharing out the places. Tables are allocated by the organiser, who sets their own rules. Extras are delivered by the organiser.

Paying in parts

Some tickets can be paid in parts: a deposit and up to five instalments on fixed dates before the event, which you accept when buying. The ticket only gets you in once it is paid in full. If you miss an instalment deadline or give up, the plan ends and you only get back the percentage the organiser set in the plan's conditions. If the organiser changes the event's dates, the deadlines may be adjusted and we will let you know.

Changing ticket type

Where the organiser allows it, you can switch ticket type by paying the difference and the fee shown before you confirm (currently 5%, minimum 100 CVE). That fee is not refundable.

Gifting and reselling

You can buy tickets for someone else. The recipient must have an account and meet the event's conditions, including the minimum age.

You may only resell tickets through Fluxxo's resale. You choose the price (at least 25% of the original value). On top of that price, the buyer pays a service fee worked out on the higher of the asking price and the original value, shown before they pay. When the ticket sells, yours is cancelled, a new one is issued to the buyer and the whole price you chose goes to your Balance. Resale closes 30 minutes before the event ends and is not available for guest-list-only events or for seats on group tickets. We may turn resale off for every event or for one event. We do not guarantee that a ticket will sell, and we may change the resale rules.

Tickets sold or passed on outside Fluxxo come with no guarantee and may be cancelled if we detect fraud or duplication. Buying tickets for commercial resale or using automated means to buy is not allowed.

Right of withdrawal

Under the law, the 14-day right of withdrawal does not apply to tickets or to bookings for a specific date (Article 39(2)(h) of Law no. 41/X/2024).

Cancelling, postponing or changing an event are the organiser's decisions, and the organiser is responsible for refunds. We process the refunds the organiser approves, with the money we hold for that organiser.

Cancelled event. You are entitled to a refund of what you paid for the ticket, including extras. For convenience, the amount is credited to your Balance straight away. If you haven't used it and would rather have the money, write to suporte@fluxxo.cv with the IBAN where you want to receive it: we return it by bank transfer within 15 working days, or to the card used when that is possible. Anyone who bought on the website without an account is contacted by email to receive the refund in the same way.

Postponed event or change of venue. The ticket remains valid for the new date or venue. If the change is substantial (for example, a new date you cannot make, a different venue on another island, or the headliner no longer performing at an event sold on the strength of them), you can ask for a refund under the law: write to us and we will pass the request to the organiser.

If you change your mind. Tickets are not refundable because you change your mind, unless the organiser allows it or the law requires it.

The organiser can only make refunds on the Platform until the event ends. After that, write to us.

If the organiser does not make a refund they owe, we use any money we still hold for that organiser to refund you. Beyond that, the refund is the organiser's responsibility, without prejudice to your rights under the law. The details are in the Refund Policy.

The Balance is prepaid credit in escudos, linked to your account. You can top it up by card or in cash with an authorised team at an event, and it also receives refunds, resale proceeds and points conversions.

Where it can be used. The Balance can only be used to pay for tickets, bookings and products from Providers in the Fluxxo network, that is, the organisers, hosts and vendors who joined the Platform under an agreement with Dtudo S.U.. It cannot be used to pay outside the Platform.

What it is not. The Balance is not a deposit or a bank account, earns no interest, cannot go below zero, and cannot be transferred to other users or withdrawn in cash, except as set out in these terms.

It does not expire while your account is active. If you close your account, you can ask for the Balance that came from your own top-ups, refunds or resale proceeds (excluding promotional credit and points conversions) to be returned, up to 90 days after closing, by writing to suporte@fluxxo.cv from your account's email. We may ask for ID and your IBAN. We pay within 15 working days of confirming the request.

The minimum top-up is 100 CVE. There may be top-up and spending limits, which we show in the app.

Payments made with your QR code or your Fluxxo Band are presumed to be made by you until you tell us your phone or band was lost or stolen: once we are told, we block it. If we suspect fraud or an error, we may freeze the Balance while we look into it and correct amounts credited by mistake.

If we stop offering the Balance, we will give at least 30 days' notice, so you can use it or ask for it back.

Fluxxo Band (personal)

It is linked to your account and pays from your Balance when you tap it on the reader, with a daily limit (10,000 CVE by default). When you pair it, a photo of you is taken, which staff see on each payment to confirm it is you. If you lose it, block it in the app or write to us: you are responsible for payments made before you tell us. Whatever you don't spend stays in your Balance.

Event wristband

It is handed out by the organiser for a single event and has its own balance, valid only at that event. Whoever holds the wristband can pay with it, as if it were cash: keep it safe.

• Loaded in cash, not linked to an account. You can ask the organiser's team to hand back the unspent amount in cash, at the event, until 1 hour after it ends. The organiser makes and pays that refund. After that deadline, the unspent amount is lost and not refundable.
• Linked to your account. Everything you load onto it (in the app, or at the counter while it is linked) comes out of your Balance and is for paying at that event. The link ends 1 hour after the event ends and, at that point, what's left returns to your Balance, less a 10% fee (minimum 100 CVE): for example, 1,800 CVE returns from 2,000 CVE, and leftovers of 100 CVE or less do not return. If you undo the link before the end, the amount stays on the wristband and no longer returns to your Balance.
• To avoid the same wristband being handled in two ways, once it is loaded one way, the other is blocked.

Load only what you plan to spend, or use the Fluxxo Band, which pays from your Balance, has no fees and never leaves anything over.

You can buy drinks, food and other products from an event's stores, at the counter or in the app, giving your table where available. The store may belong to the organiser or to an independent vendor: the store is the seller and is responsible for the products, prices, quality, allergens, hygiene and delivery.

Alcoholic drinks are only sold to over-18s. The store must ask for ID whenever in doubt and refuse to sell to minors (Law no. 51/IX/2019).

You can cancel an order made in the app while it is pending. Once it is being prepared, cancelling depends on the store. Store refunds are credited to your Balance and are only possible until the event ends.

Boita brings together places, experiences (tours, boat trips, hikes) and morabeza (being welcomed at a local host's table). The host is the Provider and answers for the service, safety, licences and insurance, hygiene and the listing's information.

Before you pay, you see the price, the date and time, and the listing's cancellation policy (flexible, 24 hours, 48 hours or non-refundable). That policy is fixed in the booking and sets how long you can cancel with a refund. Refunds are credited to your Balance.

If the host cancels or changes a departure, you receive what you didn't use in your Balance, or accept the new departure. Products bought on Boita must be used within the period shown (30 days by default).

Some experiences involve physical effort, the sea, heights or weather conditions. You take part at your own risk: follow the host's instructions and respect the ages and conditions shown. The host may cancel for safety or weather reasons.

What you share

You can create a profile, post stories, photos and videos, send messages and voice notes, create meetups and tips on Radar, review places and say whether somewhere is busy. Stories stay visible for 24 hours and show where they were posted. When you buy a ticket, you join the event's chat with the other attendees, which you can mute or leave.

Chats are stored on our servers and are not end-to-end encrypted. Notifications may show the text of messages on your phone's screen.

Licence

Your Content remains yours. You give Dtudo S.U. a non-exclusive, free, worldwide licence, which may be sublicensed to our service providers, to host, store, reproduce, adapt to format, display and distribute your Content in order to run, improve and promote the Platform. The licence lasts while the Content is on the Platform and for as long as needed for backups and legal obligations. What you sent to other people may stay in their chats.

You confirm that you hold the rights to what you publish, including permission from the people who appear in it and for the music you use.

Rules

You must not:

• publish content that is illegal, violent, hateful or discriminatory, or that harasses, threatens or humiliates anyone;
• publish or request sexual content involving minors (we report it to the authorities) or intimate images without consent;
• share other people's personal data without permission, or use Radar to follow or watch someone;
• impersonate someone, create fake events or reviews, spam or scam;
• sell or promote drugs, weapons, alcohol to minors or other prohibited goods;
• infringe copyright or trademarks;
• use bots, scrape data in bulk, get around security, copy or reverse-engineer the Platform, or use it commercially without permission.

Moderation and reports

You can report users and Content in the app. We may review Content, including with automated tools (photos and videos in stories are analysed automatically, and Content with several reports is hidden until it is reviewed), and we may remove or restrict Content, suspend accounts and report to the authorities. We have no obligation to monitor what is published. If you disagree with a decision, write to us.

Meetups and safety

We do not check users' identity or background. If you arrange a meetup, do it in a public place and tell someone. You are responsible for your safety and your decisions, and we do not answer for other users' conduct, on or off the Platform. In an emergency, call 132 (National Police).

You can earn points with purchases and other actions on the Platform. Points can be converted into Balance at the rate shown in the app (currently, 1,500 points are worth 500 CVE).

Scratch cards. An eligible purchase (currently, from 1,000 CVE, one per event) gives a free scratch card. The prize, in points, is set when the card is created, and it must be scratched within the time shown in the app. Scratch cards cannot be bought, and you cannot pay for better chances.

Organisers' draws and prizes. These are the responsibility of the organiser who runs them, including the rules, their lawfulness and delivering the prizes.

Points, scratch cards and prizes have no cash value, cannot be sold or transferred, and are cancelled in case of fraud or abuse. We may change or end these programmes: if they end, we give 30 days' notice so you can use your points.

Leaderboards are public by default. You can choose not to appear in the app's settings.

Card payments are processed by SISP, on the Vinti4 network and with the international cards accepted, on SISP's own secure page. We do not see or store your full card details. We may offer other payment methods.

Prices are in escudos. Your bank may charge fees or exchange costs, which we do not control.

We may refuse or cancel transactions suspected of fraud. If you dispute a payment with your bank without good reason, we may cancel the related tickets or products, suspend your account and charge the amounts owed.

You receive a receipt for each transaction. The invoice for the ticket or product, where the law requires one, is the responsibility of the Provider, who is the seller.

The Platform, its software and design, and the Fluxxo, Fluxxo+, Boita and Radar brands belong to Dtudo S.U. or to those who licensed them to us. We give you a personal, limited, revocable, non-exclusive and non-transferable licence to use the apps and the website under these terms, for personal, non-commercial purposes.

If you send us suggestions, we may use them freely. To report a copyright or trademark infringement, write to suporte@fluxxo.cv.

The Platform is provided "as is" and "as available". We do not guarantee that it will work without interruptions or errors, particularly in places with no signal, or that every feature will always be available.

We may change, suspend or end features, carry out maintenance and release features in testing. You need a compatible device and an internet connection, whose costs are yours. Keep the app up to date.

To the fullest extent permitted by law, Fluxxo is not liable for:

• Providers' events, experiences, products and services, including whether they take place, their cancellation, changes, quality and safety, the conduct of their teams, and damage or loss suffered at those events and experiences that we did not cause;
• the conduct of other users, on or off the Platform, including meetups arranged through Radar or chats;
• Content published by users or Providers;
• failures of the internet, devices, app stores, payment networks or power, or of other third-party services;
• entry refused by organisers;
• losses caused by you sharing your codes, phone or account, or by losing a wristband;
• loss of profits and indirect damage.

Where we are liable, our liability is limited to the amount you paid in the transaction that caused the damage, except where the law does not allow that limit.

Nothing in these terms excludes or limits our liability for intent or gross negligence, for death or injury caused by our fault, or for the rights the law guarantees you as a consumer and that cannot be waived.

At events, you take part at your own risk as regards noise, crowds and drinking alcohol. Follow the instructions of the organiser and their team.

You are responsible for the damage you cause to Fluxxo, to Providers or to other users by breaching these terms or the law, including reasonable costs of third-party claims caused by your Content or conduct, within the limits of the law.

You can delete your account at any time in the app (Settings, Delete account) or as explained in Delete account. Before deleting, use or pass on your tickets: once deleted, you lose access to your tickets and Balance, but you can ask for your Balance back within the following 90 days, as explained above.

We may suspend or close your account, or limit features, if you breach these terms, in case of fraud or risk to other people, or where the law requires it. Whenever possible, we tell you beforehand and explain why. In serious cases, we may act immediately. In case of fraud, we may withhold amounts to cover the damage, under the law.

We may change these terms. We will tell you in the app or by email at least 30 days before the changes take effect. If you do not agree, you can delete your account before that date and ask for your Balance back. If you keep using the Platform after that, you accept the new version. Purchases already made follow the terms in force when they were made.

These terms are governed by the law of Cabo Verde.

If you have a complaint, write first to suporte@fluxxo.cv: we reply within 15 working days. As a consumer, you can also turn to consumer protection bodies and the alternative dispute resolution services available in Cabo Verde.

Disputes go to the court of the Comarca da Praia, without prejudice to the legal rules that let consumers go to the court where they live.

If any clause is found invalid, the others remain in force. Not exercising a right does not mean we waive it. We may transfer this contract to a company that succeeds us in running the Platform; you may not transfer it without our agreement.

We are not liable for failures caused by force majeure, such as natural events, power or communications cuts, disruption of transport between islands, decisions by the authorities, epidemics or strikes.

We communicate with you through the app or your account's email. These terms exist in Portuguese and in English: if they differ, the Portuguese version prevails.

App stores. If you downloaded the app from the App Store or Google Play, this contract is between you and Dtudo S.U., not with Apple or Google, who are not responsible for the app or its support. The store's rules also apply. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them.