Conditions for organisers.

These conditions apply to anyone who uses Fluxxo+ or the website's panel to organise, sell or provide services: promoters, venues, artists and co-organisers of events ("Organiser"), Boita hosts ("Host"), independent vendors at events ("Vendor") and the members of their teams. They come on top of the Terms of use, which also apply.

They are the commercial agreement that makes you part of the Fluxxo network: by accepting payments through the Platform, including with the Fluxxo Balance, the Fluxxo Band and event wristbands, you join the network of Providers bound to Dtudo S.U. by this agreement.

You accept these conditions when you request a business account, publish an event or listing, sell, or use Fluxxo+. You must be 18 or over and, if you act for a company or association, have the authority to bind it.

Where these conditions have no specific rule, the Terms of use apply. Written agreements signed with Fluxxo prevail over these conditions.

Requests for business accounts and for managing pages (artist, venue or promoter) are reviewed by the Fluxxo team, which may approve, refuse or revoke them.

We may ask you at any time for documents proving your identity and activity: ID, tax number (NIF), commercial registration, licences and proof of your IBAN. We may suspend sales or payouts until we receive them.

By requesting a page, you confirm that you represent that person or entity. False requests lead to removal, and you answer for the damage caused. The verified badge is given by us, at our discretion.

You are the seller of the tickets, products and services you offer and the party responsible for the event or experience. In particular, you are responsible for:

• obtaining and keeping all licences and permits (municipal, police, venue, entertainment and others);
• safety: safety plan, security staff and first aid, maximum capacity, access, public liability insurance;
• complying with the law on alcohol: not selling or serving alcoholic drinks to under-18s, asking for ID whenever in doubt, and respecting the bans on alcohol advertising, including "open bar" and minimum-spend promotions (Law no. 51/IX/2019);
• marking events with a minimum age as "18+" and checking ID at the door: the age declared on an account is not a verification;
• copyright and related rights for the music and performances, and the artists' permission to use their name and image;
• your taxes, including IVA and issuing the invoices owed to buyers, because you are the seller;
• the information you publish: dates, times, venue, line-up, prices, minimum age, house rules and refund conditions;
• honouring every valid ticket sold, including tickets resold through the Platform;
• the conduct of your team, your co-organisers and the vendors you invite;
• refunds when you cancel, postpone or substantially change an event.

Fluxxo is not an organiser, co-organiser or promoter, nor your team's employer.

You can publish public events, guest-list-only events or Fluxxo+-only events. Events and listings must be true, lawful and match what you will actually hold.

You may not publish illegal, dangerous, discriminatory or misleading events, or pyramid schemes, raffles or games of chance without legal authorisation.

You give Dtudo S.U. a free, non-exclusive licence to use the content of your events and listings (names, posters, photos, videos, artist line-ups and logos) to run and promote your events and the Platform, including on social media, during and after the event. You confirm that you hold the rights to that content, including permission from the people who appear in it.

We may adjust the format of, hide, suspend or remove events and content that breach these conditions or the law, or that put attendees or Fluxxo at risk.

You set the ticket types, prices, quantities, per-person limits, extras, tables, pay-in-parts plans (including the percentage refunded to buyers who give up or miss an instalment), minimum age and house rules. Those conditions are shown to buyers and are your responsibility.

Selling more tickets than the capacity is your responsibility. Coupons you create are paid for by you.

Buyers can resell their ticket through Fluxxo's resale, under the rules in the Terms of use. You accept that resold tickets are valid and that the original ticket is cancelled. Whether resale is open, everywhere or at one event, is Fluxxo's decision. You receive, in your payout, a share of the service fee the buyer pays on each resale of your tickets.

Fluxxo collects buyers' payments on your behalf, as your collection agent. Payment made to Fluxxo discharges the buyer's obligation towards you.

What is yours, after deducting fees, refunds, disputes and the adjustments set out in these conditions, is recorded in your organiser balance on the Platform. That balance is not a deposit and earns no interest.

Payouts. You request a payout in Fluxxo+ or the panel, and we pay by bank transfer to the verified IBAN on your profile within 10 working days of the request, after the necessary checks. Your bank's charges are yours.

Early payouts. Before the event closes, you can request part of the available amount, with the early payout fee. An early payout is an advance: if the event is cancelled or refunds exceed what you still have, you must pay back the difference.

Holding back. We may delay or withhold payouts, in whole or in part, to cover refunds, possible cancellations, payment disputes and fraud, when there are complaints or orders from the authorities, or while verification documents are missing.

Closing the event. One hour after the event ends, we work out the final result (the financial close). After the close, we pay the balance due at your request, within the same 10 working days.

Fluxxo's fees are deducted automatically from the amounts collected and rounded up to the escudo. They are the fees you agree with us in writing or, failing that, the ones shown in Fluxxo+ and in the panel.

Buyers pay the fee for changing ticket type. When a ticket is refunded, Fluxxo's fee on that ticket is given back to you.

We may change the fees with at least 30 days' notice. Taxes on the fees, where due, are added.

The cash you take at the venue (counter sales, cash top-ups of wristbands and of attendees' Balance, the vendors' share) stays in your hands. At the event's close, we deduct from your organiser balance:

• the fees on sales paid in cash;
• the cash your team loaded into attendees' Balance, because Fluxxo then pays that amount;
• the unspent balance on event wristbands loaded in cash that was not handed back to attendees by 1 hour after the event ends, which goes to Fluxxo;
• independent vendors' share of sales paid in cash.

If the total to deduct is more than your balance, you owe the difference and pay it by transfer within 15 days of our notice. We may set that amount off against any amounts owed to you from other events and suspend new sales until it is paid. Late amounts bear interest at the legal rate.

Handing back to attendees the cash on wristbands loaded in cash is done and paid by you, at the event, within the deadline. You must display clearly, at every top-up point, that the wristband balance is valid only at that event and that cash can only be handed back until 1 hour after the event ends.

If you cancel an event, you must refund buyers the full price paid. If you postpone it or change it substantially, you must refund those who ask, under the law. Announce changes through the Platform, so buyers are notified.

Refunds are made in Fluxxo+ or the panel, by whoever has that permission, until the event ends. They are credited to the buyer's Balance. If a buyer of a cancelled event asks for the money back (by bank transfer or to the card), that refund comes out of your balance and you bear the related costs.

You authorise Fluxxo to refund buyers directly from your balance if you do not do so within 5 days of cancelling, or when a buyer is entitled to a refund under the law. If your balance is not enough, you pay the difference as set out above.

Disputes over payments for your events (chargebacks), with the related costs, are deducted from your balance. You cooperate with us by providing the evidence we need, such as entry records.

If we suspect fraud, fake sales or misuse of the Platform, we may suspend sales, hold payouts and cancel transactions.

You choose who is on your team and with which permissions (door, bar, wristbands, box office, management). You give refund, finance and team management permissions at your own risk. You are responsible for everything done with your team's accounts and devices, and must remove access for anyone who leaves.

To work without signal, Fluxxo+ stores a list with the event's names, usernames and tickets on the team's phones. You make sure those phones are protected with a screen lock and that the list is deleted after the event.

Fluxxo is the controller of users' account data. To run your event, you receive limited attendee data: name, username, ticket type and status, time of purchase and entry, profile photo when scanning the ticket, email on tickets sent by email, and aggregated statistics.

You agree to:

• use that data only to organise and run your event and to comply with the law;
• not sell or pass it on, and not send advertising without people's consent;
• protect it with appropriate security measures and keep your team bound to confidentiality;
• delete it when it is no longer needed for the event or for legal obligations;
• comply with Cabo Verde's data protection law (Law no. 133/V/2001, as amended by Law no. 121/IX/2021).

When you export data or use it outside the Platform, you are the controller of that processing.

Guest lists. When you add people who have no account (name and email), you confirm that you may contact them and that they agree to Fluxxo sending them the invitation.

If you learn of unauthorised access to attendees' data, tell us within 24 hours at suporte@fluxxo.cv.

Vendors join an event at the organiser's invitation. The relationship between organiser and vendor is between them. The vendor accepts these conditions, is the seller of their products and answers for their quality, hygiene, allergens and licences, and for the ban on selling alcohol to minors.

As a host, you are responsible for your activity's licences (tourism, maritime, catering and others), for insurance, equipment and safety, including instructions to participants, capacity and decisions to cancel because of bad weather or risk.

The cancellation policy you choose for each listing (flexible, 24 hours, 48 hours or non-refundable) is fixed in every booking and you must honour it. If you cancel or change a departure, participants are refunded for what they didn't use. You can make refunds up to 7 days after the service.

Booking amounts become available after the day of the service. We pay at your request, to the verified IBAN, within 10 working days, under the rules of the collection and payouts section. Applicable fees, if any, are shown in Fluxxo+.

You may use the Fluxxo brand to make known that you sell on the Platform, without implying a partnership or sponsorship that doesn't exist. You keep confidential the commercial terms you agree with us and any non-public information you have access to.

You indemnify Dtudo S.U. for all damage, costs (including reasonable lawyers' fees) and third-party claims, including from attendees and the authorities, caused by your events, listings, content, team or vendors, or by your breach of these conditions or the law (safety, alcohol, taxes, personal data, copyright).

In dealings with organisers, hosts and vendors, Fluxxo is not liable for loss of profits, revenue, customers or reputation, for indirect damage, or for scanning, network or device failures. Our total liability is limited to the fees you paid us in the 3 months before the incident that gave rise to it. These limits do not apply in case of intent or gross negligence.

We may suspend sales, payouts or accounts if you breach these conditions, in case of serious complaints, risk to attendees, suspected fraud or orders from the authorities.

You can stop using Fluxxo+ at any time. Obligations concerning tickets sold, refunds, closing events, amounts owed and personal data remain after that.

We may change these conditions and the fees with at least 30 days' notice. If you do not agree, you can stop selling before the date they take effect.

These conditions are governed by the law of Cabo Verde. Any dispute goes to the court of the Comarca da Praia.